Privacy Policy

Chigero ("we", "us", "our") runs the online shop at chigero.com. This policy explains what personal information we collect when you visit the site or buy from us, how we use it, who we share it with, and the choices you have. Our site and checkout are powered by Wix.

Personal information we collect or process

Contact details, such as your name, email address, phone number and billing and delivery addresses.
Financial information, such as card details and payment confirmations. Payments are handled by our payment providers; we don't store full card numbers.
Account information, such as your login details and preferences, if you create an account.
Transaction information, such as the items you view, add to your cart or buy, and your order history.
Communications with us, such as emails you send to customer support.
Device information, such as your browser, IP address and device identifiers.
Usage information, such as how and when you use the site.

Where we get it from

Directly from you, when you place an order, create an account or contact us.
Automatically, when you use the site, including through cookies and similar technologies.
From our service providers, such as payment, hosting and fulfilment partners.
From partners or other third parties, where permitted.

How we use it

To process and deliver your order, take payment, send order and shipping updates, and handle returns.
To run, maintain and improve the site and our products.
To send you marketing, where you've agreed or where the law allows. You can unsubscribe at any time using the link in our emails.
To keep the site secure and prevent fraud.
To answer your questions and provide customer support.
To meet our legal obligations and enforce our terms.

Who we share it with

Wix, which hosts our site and checkout, and other vendors who work on our behalf, such as payment processors, our print-on-demand fulfilment partner, delivery companies and analytics providers.
Business and marketing partners, to show you personalised advertising. You can opt out, as described below.
Others, when you ask us to or agree to it.
Authorities, advisers or a buyer of our business, where the law requires it or as part of a business transfer.

Our relationship with Wix

Wix powers our site and processes personal information about your use of it on our behalf. Wix may also use information from your interactions with our site and other Wix merchants to provide and improve its services, and is responsible for that processing. Read Wix's privacy policy for details.

Third-party websites and links

Our site may link to other websites and social platforms. We aren't responsible for their privacy practices, and anything you share on social platforms may be visible to others.

Children's data

Our shop isn't intended for children, and we don't knowingly collect their personal information. If you're a parent or guardian and believe your child has given us information, contact us and we'll delete it.

Security and retention

We take reasonable steps to protect your information, but no system is completely secure. We keep personal information for as long as we need it to run your account, provide our services, meet legal obligations and resolve disputes.

Your rights and choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Have it corrected or deleted.
Receive a copy of it, or have it sent to another company.
Opt out of the sale or sharing of your information and of targeted advertising. We also honour Global Privacy Control signals from your browser.
Unsubscribe from marketing emails at any time.

If you're in the UK or EEA, you also have the right to object to or restrict our processing of your information, and to withdraw your consent where we rely on it. To use any of these rights, email sales@chigero.com. We won't treat you differently for using them.

Complaints

If you have a concern about how we handle your information, please contact us first. You can also complain to your local data protection authority. In the UK that's the Information Commissioner's Office.

International transfers

Our service providers may store or process your information outside your country, including outside the UK and EEA. Where they do, we rely on recognised safeguards such as standard contractual clauses.

Changes to this policy

We may update this policy from time to time. We'll post the new version here and change the date at the top.

Contact

Chigero, 12 Woodland Way, London, CR4 2DY, United Kingdom.
Email: sales@chigero.com